Privacy Policy

2. What Data We Collect

We collect personal data only when you voluntarily provide it or when it is generated through your use of our website. The categories of personal data we may hold include:

• Contact information: your name, email address, and phone number when you submit an enquiry form
• Enquiry content: the message you submit, which may include information about your background or learning goals
• Enrolment data: information provided during programme registration, including payment details processed through our payment provider
• Technical data: IP address, browser type, device information, and pages visited — collected automatically via analytics tools
• Cookie data: preferences stored locally on your device — see our Cookie Policy for details

We do not collect sensitive personal data such as identification numbers, financial account details (beyond what is necessary for payment processing), or health information.

Legal Basis for Processing

• Consent — when you submit a form or accept cookies
• Contractual necessity — when processing is required to deliver a programme you have enrolled in
• Legitimate interest — for website analytics and service improvement
• Legal obligation — when required by Malaysian law

Retention Periods

Enquiry data is retained for up to 24 months from the date of submission. Enrolment and programme records are retained for seven years in accordance with Malaysian commercial record-keeping requirements. Analytics data is retained for up to 26 months.

3. How We Use Your Data

We use personal data collected from you for the following purposes:

• Responding to enquiries you submit through our contact form
• Processing enrolments and delivering programme access
• Sending programme-related communications including schedules, materials, and updates
• Providing mentor and support access during your enrolled programme
• Analysing website usage to understand how visitors interact with our site and to improve our content
• Complying with legal obligations under Malaysian law

We do not sell personal data to third parties. We do not use personal data for automated decision-making that produces legal or significant effects on individuals.

Marketing Communications

We may send programme updates or information about new offerings to learners who have enrolled with us. You may opt out of these communications at any time by contacting us at [email protected] or by using the unsubscribe link in any email we send.

Third-Party Sharing

We share personal data with third parties only where necessary to deliver our services. This includes our payment processing provider (for handling enrolment fees), our analytics provider, and our email delivery service. All third-party providers are bound by data processing agreements consistent with applicable data protection requirements.

4. How We Protect Your Data

• Data is transmitted over encrypted HTTPS connections
• Access to personal data is restricted to staff who require it for service delivery
• Our website hosting provider maintains server-level security including regular patching and monitoring
• In the event of a data breach that may affect your rights, we will notify affected individuals within a reasonable timeframe

No method of transmission or storage is entirely without risk. We take reasonable steps to protect the personal information you provide, but cannot warrant absolute security.

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. Essential cookies are required for the site to operate. Analytics and preference cookies are optional and are only activated with your consent.

You can view and manage your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights in relation to personal data we hold about you:

• Access: request a copy of personal data we hold about you
• Correction: request that inaccurate or incomplete data be corrected
• Erasure: request deletion of your personal data where we no longer have a legal basis to retain it
• Objection: object to processing carried out on the basis of legitimate interest
• Withdraw consent: withdraw previously given consent, without affecting the lawfulness of earlier processing
• Complaints: lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. External Links

Our website may contain links to external sites, including course tools and references. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies when you visit them.

8. Age Requirement

Bijak Tech's programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from someone under this age, please contact us so we can remove it.

9. Updates to This Policy

We review this policy periodically and may update it to reflect changes in our practices or legal requirements. Material changes will be communicated via a notice on our website. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns regarding this policy or how we handle your personal data, please contact: